Does C3's system enable multiple conversion events?
Almost any online or offline event can be defined as a conversion within C3.
- Ecommerce based: it's almost always the thank you page hit after the consumer places an order with their credit card.
- Lead generation based: there can be multiple conversions. In education sector, it's often a lead completion going to that conversion page. It's also an application where the consumer fills out an application (more involved than a lead) hitting a conversion page. The second is considered a different type in C3's system, and there can be an infinite number of types.
- KPI based: an automobile manufacturer would have multiple KPI's: Watch a video, configure a car online, Dealer Zip Code Lookup, Initiate a chat, Request financing information, Request a test drive. These are examples of multiple conversion types.
- Offline Events: these could include anything such as a retail purchase; an out-bound call to a prospect; final funding of an investment account, or completion of a college interview. As long as there is a connector to online via a ‘foreign’ key or unique id (e.g. email address, phone #, or concatenation such as first initial last name zip code) these offline events are conversion types in C3.
Within C3, each would be defined as a different Transaction Type and can be based on true revenue value or unique, defined Net Present Values. For example, if it's known that if someone visits a particular page (say configure a car) is worth 4x versus another page, then an NPV of 4 or any numeric value can be assigned to a specific conversion type.